Refund Policy

1. General Refund Policy

At Automata Army, we want you to be completely satisfied with our products. If you're not happy with your purchase, we offer a straightforward refund policy to ensure you can try our services risk-free.

2. Subscription Refunds

2.1 Monthly Subscriptions

• 14-Day Money-Back Guarantee: Request a full refund within 14 days of your first payment
• After 14 days, you may cancel anytime but refunds are not provided for the current billing period
• Your access continues until the end of the current billing period after cancellation

2.2 Annual Subscriptions

• 30-Day Money-Back Guarantee: Request a full refund within 30 days of your annual payment
• After 30 days, you may cancel but refunds are prorated based on remaining months
• Prorated refunds are calculated at monthly rates, not annual rates

3. Usage-Based & Credit Refunds

For products with usage-based pricing or credit systems (e.g., API calls, screenshot credits):

• Unused credits may be refunded within 30 days of purchase
• Partially used credit packages are refunded for the unused portion
• Bonus or promotional credits are non-refundable

4. Exceptions

Refunds may not be provided in the following situations:

• Account terminated due to Terms of Service violations
• Evidence of abuse, fraud, or misuse of services
• Requests made after the applicable refund period
• Promotional or discounted purchases (unless required by law)
• Custom enterprise agreements (governed by separate terms)

5. How to Request a Refund

To request a refund:

1. Email us at ronald.martinez252@gmail.com
2. Include your account email and order/subscription ID
3. Briefly explain why you're requesting a refund (helps us improve)

We'll process your request within 3-5 business days. Refunds are issued to the original payment method and may take 5-10 additional business days to appear on your statement.

6. Cancellations

You can cancel your subscription at any time through:

• Your account settings/dashboard
• Emailing our support team
• Using the cancellation link in your billing emails

Upon cancellation:

• Your subscription will not renew
• You retain access until the end of your current billing period
• You can reactivate your subscription at any time

7. Service Credits

In some cases, we may offer service credits instead of monetary refunds. Service credits:

• Can be applied to future purchases or subscription renewals
• Do not expire (unless specified)
• Are non-transferable
• May be offered for service disruptions or technical issues

8. Disputes

If you believe you're entitled to a refund that we've declined, please contact us to discuss. We're committed to finding a fair resolution. For payment disputes, please contact us before initiating a chargeback with your bank or payment provider.

9. Contact Us

Questions about refunds? We're here to help: